FreeForm Solution Privacy Statement
Last updated November 12, 2018.
Personal information we collect
“Personal Information” is information about you that is personally identifiable to you, like your name, address, email address or phone number, as well as other non-public information that is associated with the foregoing.
If you request for a quote with FreeForm, we collect and store Personal Information that specifically identifies you. We will collect the following information:
· Your first and last name (or company name)
· Your e-mail address and other contact details
Non-personal information we collect
As with most other websites, we collect and use the data contained in log files. The information in the log files includes your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our web Site, the time you visited our web site and which pages you visited throughout our site.
Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Like most websites, when you visit the Website we may store some cookies on your computer, mobile phone, tablet or other device. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.
Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by us. Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website. These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before.
What are cookies used for?
By remembering returning visitors, we can improve customers’ experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere. Enabling your cookies whilst using our website will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behaviour which allows us to see which content is popular with our users.
Cookies may also be set by partner third parties who participate with us in affiliate marketing programs or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site. For example, to track and confirm customer cash-back payments via loyalty websites.
A number of cookies we use last only for the duration of your session and expire when you close your internet browser. Other cookies are used to remember you when you return to our website and will last for longer. We use a mixture of “Persistent” and “Session” cookies on our website as follows:
· Session cookies are files which allow the Website to link your actions during a single browser session. They are not stored long-term on your device
· Persistent cookies are cookies which remain on your device between sessions and allow the Website to remember details about you
The cookies we store make use of the information entered during the Website registration process and are used to identify you when you do things like update your accounts details (the name, address and so on).
Essential Operational/Session Management Cookies
These cookies are necessary to allow us to operate the Website. Without the use of these cookies parts of the Website would not function correctly. These cookies, for example, let us recognize whether you are a subscriber and what type of subscriber you are and then provide you with the services which you are entitled to. Further examples of essential cookies include cookies which keep you logged on during your visit and retain details of your online shopping basket or purchases. These cookies also allow you to move easily from one page to another within the Website and your page requests are loaded in a smooth and secure manner without you having to re-enter your details
Analytical Performance Cookies
These cookies are used by us and/or our business partners to analyse how the Website are used, including for example how users navigate through the Website. The cookies also let us monitor how the Website is performing. These cookies do not let us identify users (the information collected is anonymous) and we combine the information which they provide us. We use this information to maintain, operate and continually improve the Website.
These cookies let us operate certain functions of the Website in line with the choices you make. These cookies mean that when you come back to the Website we can provide you with our services as you have asked for them to be provided, such as knowing your user name, remembering how you have customized our services.
Our website uses Google doubleclick, adwords and analytics cookies across a 30-day window. These are used to determine user behaviour across the website and serve appropriate adverts through display and remarketing to visitors and customers of our website. Further information is available at http://www.google.com/policies/technologies/ads/ and http://www.google.com/analytics/learn/privacy.html.
How to disable cookies?
If you want to prevent our website from capturing data about your visits, you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience.
To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser.
We provide below on how to disable cookies for the most popular browsers and you can also use the “Help” option in your browser for more details.
What we use your information for:
The information we collect to understand your needs and interests helps us deliver a consistent and personalized experience. For example, we may use your information to:
· create and maintain your account
· prevent and detect fraud or other malicious activity
· communicate with you about our services and features
· allow other users to communicate with you
· provide service and support
· update you on new services and features
We will not sell, rent or lease your Personal Information to third parties.
By providing us your email address, you consent to our using that email address to send you FreeForm-related notices, including any notices required by law, in lieu of communication by snail mail.
How we protect your information
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we utilize customary physical, technical and administrative procedures to safeguard the information we collect, including encryption of passwords stored on our servers.
Although we try our best to prevent unauthorized access or disclosure, please be aware that there are risks inherent in sharing information and that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on our Web Site will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on our web site. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Disclosing of your information
Disclosure to Third Parties:
We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services. If you do not want us to share your personal information with these companies, contact us at firstname.lastname@example.org.
We may provide third parties with aggregate statistics about our members, traffic patterns, and related web information. This data reflects web site usage patterns gathered during visits to our web site each month but does not contain behavioural or identifying information about any individual member, unless that member has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our web site.
We may also use third party advertisements on the web site to support FreeForm. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our web site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our Site, and in some cases, whether you have Flash installed.
Disclosure to Service Providers:
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, to which these services may include:
· Payment processing
· Providing customer service
· Sending marketing communications
· Conducting research and analysis
· Providing cloud computing infrastructure
Consequences of Data Security Breach
In the unlikely event of data theft of other illegal access to your personal data we shall promptly inform you within ten business days upon discovery of such circumstances, shall use all reasonable efforts to cease illegal access immediately upon its discovery and shall also use all reasonable efforts to prosecute the third parties, that have acquired illegal access to your data (including by way of informing the relevant authorities, if required) and prevent any future use or distribution of such data.
Disclosure to Law Enforcement Agencies:
FreeForm cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of FreeForm or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of users or other persons.
Access and accuracy of your information
We strive to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. We provide our members with reasonable access to personal information that they provided to us and the reasonable ability to review and correct it or ask for its deletion, as applicable.
To view and change the personal information that you directly provided to us, please contact us at email@example.com
Right to Data Portability
To get your personal data exported from our systems, please contact us at firstname.lastname@example.org. We reserve our right to carry out any reasonable identification procedures before fulfilling your request to ensure that a request comes from a duly authorized person.
Transfer of Data Abroad
If you are visiting this web site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this web site and communicating electronically with us, you consent to such transfers.
We do not intentionally gather Personal Information about visitors to the web site who are under the age of 13.
Revised: November 2018
Changes to the Privacy Statement
We reserve the right to change this privacy statement from time to time and will post any revisions on our Website and may also provide notice to you through the service or via email. Therefore we encourage you to check the Website often to read the latest version. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used.
Except as set forth in this Privacy Statement, you will be notified when your personal information may be shared with third parties, and will be able to prevent the sharing of this information.